Are You Ready to Serve Customers?

Strong customer relationships are essential to success in business today. And because customers—external and internal—actually want to be loyal to deserving organizations, such relationships hinge on the behavior of your service providers. Leadership Development Sales Training Programs With empowerment, a team’s actions can lead to higher customer satisfaction, improved employee confidence and decreased time to…

Kick-Ass Customer Service

Think about the last time you flew. When you checked in, did you use a self-service option—like the airline’s website, app, or airport kiosk—to check your bags, choose your seat, and print out your boarding pass? Or did you instead wait in line at the airport to speak with a human being? If you’re like…